When you create an account with Epicbet, you provide certain information. This page clearly explains how that information is used, who it is or isn't shared with, and what rights you have.
Six core principles that form the foundation of Epicbet's approach to privacy.
Every transaction and login on Epicbet is protected by 256-bit SSL encryption — the same technology used by the world's leading banks. Your password and payment details are stored in encrypted form.
Epicbet never sells your personal information to advertisers, data brokers, or any third parties. This is not just a promise — it is explicitly prohibited under our internal policy.
Epicbet collects only the information necessary to provide our services and meet legal requirements. We do not request excessive or irrelevant data.
You have the right to view, correct, or request deletion of your data at any time. Unsubscribing from marketing emails takes just one click.
Epicbet does not keep your data indefinitely. Each type of data has a defined retention period, after which it is automatically deleted.
You can reach our team directly in Bangla with any privacy questions or complaints. We respond within 72 hours.
This Privacy Policy applies to the Epicbet website (epicbet.onl), the mobile app, and all related services. By using any Epicbet service, you are considered to have accepted this policy.
Epicbet adheres to international data protection standards. We believe transparency is the best policy, which is why this document is written in plain, straightforward language. Rather than dense legal text, we've focused on telling you what you actually need to know.
If this policy changes, you will be notified via app notification or email. For significant changes, at least 14 days' notice will be given before the effective date.
For any inquiries Help Center Get in touch — we're always ready to help.
Epicbet collects data in three ways — what you provide directly, what is collected automatically as you use the platform, and what is received from payment partners.
| Data Type | What We Collect | Why it's needed |
|---|---|---|
| Identity | Full name, date of birth, NID number | Age Verification & KYC |
| Contact | Mobile number, email address (optional) | Account Verification & Notifications |
| Financial | BKash/Nagad number, transaction history | Payment Processing & AML |
| Technical | IP address, device information, browser | Security & Fraud Prevention |
| Usage | Betting history, preferred games | Service Improvement & Personalization |
Epicbet does not collect any data beyond what is listed above. In particular, we do not access your social media profiles, contacts, or location.
Epicbet uses your information only for the following purposes:
Epicbet never uses your data to make automated decisions that affect your account — such as closing an account based solely on an algorithm. Decisions of this nature always involve human review.
Epicbet's website and app use cookies and similar technologies, which fall into three categories:
The mobile app uses device-level storage instead of cookies, operating under the same policy. You can clear or block cookies from your browser settings.
Your data is stored in secure data centers. Retention periods vary by data type:
| Data Type | Retention Period |
|---|---|
| Account Information (Active Accounts) | Until account closure |
| Transaction records | 5 years (legal obligation) |
| KYC Documents | 5 years after account closure |
| Support chat history | 2 years |
| Analytics data (anonymized) | 1 year |
| Session logs & IP data | 90 days |
Epicbet protects your data using 256-bit SSL encryption, two-factor authentication, regular security audits, and strict access controls. Only staff who require access for their specific role can view the relevant data.
Every Epicbet member has the following rights regarding their personal data. To exercise any of these rights, contact us via live chat or email — we typically respond within 72 hours.
You can request a full view of the data Epicbet holds on you. A copy will be sent to you.
If any of your information is incorrect, you can request a correction. For changes to your name or date of birth, proof of NID will be required.
You may request account closure and deletion of your data. Data required for legal compliance will be retained for the applicable period.
You can opt out of promotional emails or SMS at any time.
You can request an export of your data in a standard format (CSV or JSON).
You can request that your data be restricted to specific purposes — for example, opting out of marketing analytics.
Epicbet is strictly for users aged 18 and above. We do not collect data from minors, and any account identified as belonging to a minor is closed immediately.
If a parent or guardian believes their child has registered an Epicbet account without authorization, please contact support@epicbet.onl immediately. We will act promptly and delete all associated data.
We recommend using parental controls on mobile devices to prevent minors from accessing betting sites.
In the unlikely event of a data breach, Epicbet will take the following steps:
To keep your account secure: use a strong password, enable two-factor authentication, and never share your password with anyone — Epicbet staff will never ask for it.
For any privacy-related questions, requests, or complaints, please reach out through any of the following channels:
When you submit a complaint, you will receive a reference number. Every complaint is logged and you will be kept updated on its resolution.
To request access to, correction of, or deletion of your data, send an email with the subject line "Data Request". Once your identity is verified, requests are typically completed within 3–7 business days.
When opening an account on an online betting platform, many people wonder — what will my information be used for? That's a fair question, and we at Epicbet believe it deserves an honest answer.
Let's start with the most important point — Epicbet does not sell your data. Advertisers have no idea you use Epicbet. No data broker can purchase your betting history. This is a deliberate business decision — we believe your trust is worth far more than anything your data could ever be sold for.
So why is your information collected in the first place? There are three main reasons. First, to verify your identity — online payments in Bangladesh must be made under your own name. Second, for security — to ensure no one can access your account without authorization. Third, to meet legal obligations — as an internationally licensed operator, complying with KYC and AML regulations is mandatory for us.
Cookies are a common source of questions. Epicbet's website does use cookies, but primarily to make your experience smoother — so you don't have to log in every time, and your preferences are remembered. There are no advertising tracking cookies. You can clear cookies through your browser settings at any time, though some features may be affected as a result.
A note on bKash and Nagad transactions: to confirm a payment, we are required to share relevant details with the respective mobile banking provider — this is technically unavoidable. However, that information is used solely for transaction verification.
To access or delete your data, simply email support@epicbet.onl with the subject line "Data Request". Once your identity is verified, all data is typically sent or deleted within three to seven business days. Transaction records are retained for five years as required by law, but all other data will be erased.
One important note about account security — Epicbet staff will never ask for your password. If anyone contacts you claiming to be from Epicbet and requests your password or OTP, it is a scam. Please report any such contact to us immediately via live chat.
Ultimately, this privacy policy is not a legal formality — it is Epicbet's commitment to you. The information you share on our platform is a trust. We work every day to honor that trust.
Answers to two questions Epicbet users ask most often.
Read our Privacy Policy? Now join Epicbet with complete peace of mind. Your data is protected, and your experience is secure.